Interactive SLA Modeler

Model contract terms based on **Bot Success Rate** and calculate financial risk.

Credit Calculator

Adjust terms and simulate bot failures to see the financial impact.

Step 1: Define Core Terms

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Step 2: Define Credit Percentages

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Step 3: Simulate Bot Failures

Tier 1 (Zoom)

Tier 2 (Google/Teams)

Monthly Fee Breakdown

Based on a €10,000 monthly fee.

Calculated Financial Impact

Tier 1 Bot Success Rate: 100.000%
Tier 2 Bot Success Rate: 100.000%
Total Service Credit: €0.00

No credits applicable.

Tier 1: Zoom (99.9%)

Credit tiers for high-priority services.

  • ✓
  • ✓
  • ✓

Tier 2: Google & Teams (99.0%)

Credit tiers for standard services.

  • ✓
  • ✓
  • ✓

Failure Definitions

Clarity on what constitutes a failure.

  • ●
    System Down: Bot unable to join meeting OR core function (e.g., streaming) fails completely.
  • ●
    Degraded: Bot has joined, but with reduced functionality (e.g., audio-only). Credits are 50% of a full outage.

Key Terms & Exclusions

Total credits capped at 40%. Downtime from these sources is excluded:

  • ●Underlying providers (Zoom, etc.)
  • ●Your AWS / Azure / GCP infrastructure
  • ●Scheduled Maintenance